Thoughts on Jet Blue
As Mark Hurst points out here, I think the Jet Blue CEO coming out so strong and in so many media will go a long way to retain/repair customer relationships.
Who else in the corporate world has apologized like that? I, for one, really did believe him on Letterman when he spoke about how much effort they’ll put into making sure it doesn’t happen again.
Also, while some people may want staff to get fired for being involved with such a problem… on some level, it takes a really firm commitment from a leader to NOT fire people, but to train them, using that as a reinforcement point. That’s a postive in my book too.
What do you think, are you more or less likely to choose Jet Blue for your travel?
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